- The Company
The Service Monkey (Pty) Ltd (otherwise referred to as “Service Monkey”, “our”, “us” or “we”) is a Website that offers visitors and users (otherwise referred to as “you”) of our Website the capacity to have recommended services for home maintenance and improvement at your fingertips. Services as well as user’s reviews are provided for the likes of electricians, plumbers, pavers, interior designers, home maintenance and many other home improvement services.
- Policy acceptance:
- Information and our Website:
Personal information may be required of you when entering our Website or when using the applications and services on offer. This is requested in order to identify you as a user of our Website and provide you individual and personalised services or to put you in contact with service providers if so requested.
We do not require extensive personal information from you and only require basic information that includes but is not necessarily limited to:
- Your email address;
- A username (does not have to be then name in your Identity Document); and
- Create a password of your own choosing.
We request this information from you voluntarily when entering the Website or when making use of our applications or services.
- Information gathered from alternative sources:
Web design now makes use of technology such as web beacons and cookies in order to collect further information in order to offer better Website services to the user.
These technologies enable Web designers the ability to monitor the number of users such as yourself who enter a Website from other Websites as well as allowing them to monitor how many users enter subscriber’s (otherwise known as “service providers”) Websites from our Website to make use of their services. We may allow our subscribers to monitor user traffic amounts and which applications and services are most accessed and used on our Website.
In order to enable us to better assist you, cookies are utilised. These are small text files that are used by a majority of Websites on the internet today. The cookies are placed on your device when visiting Websites and are stored on your internet browser.
These cookies will store basic information about the Websites you visit and what you access on the internet. These cookies are then received back by our Website when you re- enter our Website. Your device would then be recognised by our Website from the cookies and our Website would then be able to improve and become more personalised to what services you are looking for and require.
- Third Party Information:
If you are entering our Website on behalf of another person in order to use the services and applications on offer on our Website, consent of the third party must be obtained by you prior to you providing such information on our Website, since certain personal information may be required.
- Security and Dispersal of information:
Personal information provided to us on our Website is neither leased, rented, dispersed nor sold to any third party without your consent.
The only exception to this is if we are required by law to comply with legal requirements which obligate us to give up such personal information or, if so required by you, we may provide subscribers with your information in order for service providers to contact you directly.
- Representatives on our behalf:
On occasion we employ third party vendors to carry out services on our behalf such as marketing, customer services and surveys in order to better streamline our Website in accordance to the needs of our users, and therefore authorisation is given to these third party vendors to collect information on our behalf.
Limited authorisation to your personal information is given to vendors in order to enable them to contact you and collect information they are mandated to collect. The vendors are prohibited from disclosing, sharing or using your information for any other purpose other than as mandated by us.
- Privacy for Minors:
Our Website is a general audience Website and is not directed to persons under the age of 13 (thirteen). Any personal information entered on our Website by a user identified as being under the age of 13 (thirteen) shall be deleted as soon as reasonably possible after we become aware thereof
- External Links:
- Users discretion:
Personal information supplied on our Website is at the discretion of the user. Personal Information may be required in order to make use of certain applications and services on our Website.
All information supplied to us on our Website can be updated, changed or removed. If at any time you require your personal information supplied to us to be removed from our active database, you may contact us directly. (See our “Contact Us” link)